In the age of Web-enabled mobile devices, rich media content, and widespread availability of fast Wi-Fi, more and more of your customers will come to expect video conferencing on mobile customer service helpdesks as the norm. In fact, by 2018, over 100 of the 500 largest global firms will have video chat as a component… Continue reading 3 Customer Service Mobile Apps That Enable Video Chat
Social Media Marketing is an essential part of building a brand. Younger users in particular love spending their free time on big social media platforms like Facebook, Twitter, or Instagram. For a brand or business owner, all of these users are gold just waiting to be mined. But if you want to attract the attention… Continue reading Six Social Media Marketing Tips for Targeting Younger Demographics
Learning code is tough. While HTMLis easier to learn than most other code languages, it is still, effectively, an entirely different language from English. Syntax, layout and even basic vocabulary can drastically differ from common language. Many novice coders will stress themselves about the difficulty of learning HTML, and what they may be doing wrong.… Continue reading 3 Free Tools for Novice HTML Coders
The recent hacking of over 200 million accounts on the world’s largest auction site has raised serious concerns about security. It’s believed hackers were able to access dates of birth, passwords and other personal information. EBay has offered reassurances that financial data of user accounts wasn’t compromised. The fact that a major organisation like eBay… Continue reading The EBay Hacking Scandal – Is Your Account Secure?
In 2011, retailers and manufacturers lost nearly $17 billion from the shipping costs of consumer electronics product returns. $17 billion is roughly equivalent to a 21% increase since 2007. Given the staggering amount of money you can potentially lose as a business owner if you offer free product returns to your customers, then why do… Continue reading [Infographic] Why You Should Consider Offering Free Product Return Shipping